Support & Maintenance
Hardware Recommendations
Please contact your local Dynamic Graphics representative for hardware recommendations suitable for your computer environment.
Benefits of Support
Maintenance provides Dynamic Graphics′ EarthVision clients with full-service technical support and periodic software upgrades at no additional charge.
Our dedicated team of Technical Support specialists have:
- provided bug fixes within 24 hrs of contact with Dynamic Graphics.
- custom-written scripts enabling users to painlessly
- reformat data from other software packages for easy import into EarthVision,
- automate large numbers of repetitive calculations,
- format data for export to other programs, and
- perform calculations unavailable in the main EarthVision package.
- worked outside business hours helping clients finalize critical, time-sensitive projects.
- made your deadline our deadline when resolving issues or concerns.
- finished a calculation due to an unforeseen system failure or other hardware or software related problem.
- scheduled an on-site visit by a local EarthVision specialist.
- dedicated time and resources to explain programs or workflows not directly related to a formal bug or problem.
While we can′t guarantee all of the above in every circumstance, these examples are just some of the many ways in which Dynamic Graphics is committed to helping our clients.
Outstanding Customer Approval
In a recent survey of EarthVision users worldwide, 98% who responded praised Dynamic Graphics for its exemplary customer support service. Here′s what they had to say:
″Your Technical Support staff is a strong demonstration of efficiency and excellence. It′s a pleasure to work with you.″
″Thanks for taking the time to work on this problem. All of you guys at Dynamic Graphics really do provide ′world class support′ for a ′world class product!′″
″I want to sincerely thank the EarthVision Technical Specialists for the excellent support I have received during the last three years. Congratulations to the Dynamic Graphics team for developing excellent software, which I personally think is the best 3D Modelling and Visualisation tool around.″
″Thank you for your recent support—sending me the linked file. I have been struggling with this problem for several weeks.″
″We continue to be very favorably impressed here ... with not only your robust applications, but also with your fine personnel.″
