About DGI Overview
SUPPORT
AND MAINTENANCE

Maintenance provides our clients with full-service technical support and periodic software updates at no additional charge.

BENEFITS OF SUPPORT

Our software products are designed to meet clients’ practical application needs, industry standards, and our own stringent quality-control requirements. Once our products are in use at a client site, our experienced technical support personnel are available to offer their expertise and unparalleled levels of support.

We are committed to responding to the challenges our clients face in their day-to-day work. We know that the continued success of our company depends upon developing innovative, dependable, easy-to-use software, while offering strategic support services that help our clients solve their demanding, time-sensitive problems. The quality of our service is the key to our past success: let us show you how we can turn that into success for your company.

Hardware Recommendations

Please contact your local Dynamic Graphics, Inc. representative for hardware recommendations suitable for your computer environment.

Our dedicated team of Technical Support specialists have:

provided bug fixes within 24 hrs of contact with Dynamic Graphics

diagnosed problems with a wide variety of hardware systems and components

assisted new users to ensure that their first project is successful

held online meetings to better facilitate support for remote clients

written custom scripts for a wide range of purposes, including reformatting data from other software packages and automating large numbers of repetitive calculations

worked outside business hours helping clients finalize critical, time-sensitive projects

finished a calculation due to an unforeseen system failure or other hardware or software related problem scheduled an on-site visit

dedicated time and resources to explain programs or workflows not directly related to a formal bug or problem

made your deadline our deadline when resolving issues or concerns

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